Terms of Use

These Terms of Use ("Terms") govern your access to and use of Otro (the "App" or "Service"), a mobile application that provides a secondary phone number for calls and text messages. By creating an account, subscribing, or otherwise using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be able to form a binding contract to use Otro. If you are a minor in your jurisdiction, you may use the App only with the consent and supervision of a parent or legal guardian, who agrees to be bound by these Terms on your behalf. By using the App you represent that you meet this requirement and that you have the legal capacity to enter into these Terms. If you are using the App on behalf of an organization, you represent that you have authority to bind that organization.

2. Your Account

An account is created automatically when you first open the App and may optionally be linked to Sign in with Apple. You are responsible for maintaining the security of your device and any credentials associated with your account, and for all activity that occurs under it. Notify us promptly at support@getotro.app if you suspect unauthorized use.

3. The Service

Otro provides one or more phone numbers ("Otro Numbers") that route calls and text messages through our telecommunications infrastructure partners to your device over an internet connection. The Service is not a replacement for your primary mobile carrier service and depends on network connectivity, third-party carriers, and infrastructure outside our control. We do not guarantee uninterrupted, error-free, or lag-free call or message delivery.

4. Emergency Calling Is Not Supported

OTRO DOES NOT SUPPORT CALLS TO EMERGENCY SERVICES (SUCH AS 911, 112, OR ANY LOCAL EMERGENCY NUMBER). Do not rely on Otro, an Otro Number, or the App to contact emergency services, police, fire, or medical responders under any circumstance. You must use your device's primary cellular service or another means to reach emergency services. You acknowledge and accept this limitation as a condition of using the App.

5. Subscriptions, Credits and Billing

Certain features of Otro, including obtaining and retaining an Otro Number, require an active auto-renewing subscription ("Subscription") purchased through the Apple App Store. Subscriptions are offered in the durations, prices, and introductory terms presented to you at the time of purchase within the App. Payment is charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew for the same duration and at the then-current price unless you cancel at least 24 hours before the end of the current period. You can manage or cancel your Subscription at any time in your device's Settings app under your Apple ID subscriptions; cancelling does not entitle you to a refund for the current billing period. Any free trial or introductory offer, if presented to you, converts automatically to a paid Subscription at the end of the trial unless cancelled before it ends. Prices may vary by region and are subject to change; we will provide notice of price changes to the extent required by Apple's guidelines and applicable law before they take effect for existing subscribers.

6. Credits and In-App Purchases

The App also uses a virtual credit balance ("Credits") to meter usage of calls and text messages and, in some cases, additional Otro Numbers. Credits may be included with a Subscription on a recurring, non-cumulative basis (unused plan Credits do not carry over and are replaced, not added to, at each renewal) or purchased separately as one-time consumable packs, which do not expire. Credits have no cash value, cannot be transferred between accounts, exchanged for currency, or redeemed for cash, and are forfeited if your account is closed or terminated. All purchases are final; refunds, where available, are handled exclusively by Apple in accordance with the Apple Media Services Terms and Conditions. We do not process payments or issue refunds directly.

7. Acceptable Use

You agree to use Otro only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you agree not to use the App or any Otro Number to: (a) send unsolicited bulk messages, spam, or engage in any form of "smishing" or phishing; (b) harass, threaten, defraud, impersonate, stalk, or abuse any person; (c) transmit content that is unlawful, defamatory, obscene, or that infringes any third party's intellectual property or privacy rights; (d) engage in or facilitate fraud, money laundering, or any illegal activity; (e) use the App to register for, verify, or bypass security on third-party accounts or services in a manner that violates that service's terms, including using Otro Numbers to circumvent one-time-passcode or two-factor protections for fraudulent purposes; (f) attempt to gain unauthorized access to our systems, reverse engineer, decompile, or interfere with the App's operation, including through automated means such as bots, scripts, or scraping; (g) resell, sublicense, or commercially exploit an Otro Number or Credits without our prior written consent; or (h) use the App in any way that could disable, overburden, damage, or impair it, or interfere with any other party's use of it.

8. Content Monitoring and Moderation

To protect the integrity of our telecommunications carriers' networks and to comply with anti-spam and anti-fraud obligations, we automatically screen outbound messages for prohibited content, including known scam, phishing, and abuse patterns, before they are sent, and we may use automated tools, including third-party AI-based classifiers, to assist in this screening. We do not sell or use the content of your calls or messages for advertising. We reserve the right, but do not assume any obligation, to review, restrict, or block any communication that we reasonably believe violates these Terms, and to suspend or terminate accounts engaged in abusive or fraudulent activity, with or without prior notice, as permitted by applicable law.

9. Phone Numbers

An Otro Number is provided to you for use during the term of an active Subscription and is not your property; we and our telecommunications partners retain all rights to it. If your Subscription lapses, we may place the associated Otro Number(s) into a grace period, after which they may be permanently released and reassigned to another user without further notice. We do not currently guarantee the ability to port an Otro Number to or from another carrier. We may change, suspend, or discontinue any Otro Number or the Service, or any feature of it, at any time, including for regulatory, carrier, or operational reasons.

10. Intellectual Property

The App, including its design, text, graphics, logos, and underlying software, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the App on a device you own or control, solely for your personal, non-commercial use. All rights not expressly granted are reserved. "Otro" and associated logos are our trademarks; you may not use them without our prior written permission.

11. Third-Party Services

The Service relies on third-party providers to function, including telecommunications carriers for call and message delivery, Apple for authentication and in-app purchases, and infrastructure and analytics providers. Your use of the App is also subject to Apple's Media Services Terms and Conditions where applicable. We are not responsible for the acts or omissions of these third parties, including outages, delays, or policy changes on their part that affect the Service.

12. Termination

You may stop using the App and delete your account at any time from Settings within the App; doing so releases your Otro Number(s) and deletes your account data as described in our Privacy Policy, and is irreversible. We may suspend or terminate your access to the App, in whole or in part, at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive conduct, or if required to do so by a telecommunications carrier, law enforcement, or applicable law. Sections of these Terms that by their nature should survive termination, including Sections 10, 13, 14, and 15, will survive.

13. Disclaimer of Warranties

THE APP AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT CALLS AND MESSAGES WILL ALWAYS BE SUCCESSFULLY DELIVERED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OUR OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE APP, INCLUDING WITHOUT LIMITATION ANY FAILED, DELAYED, OR MISROUTED CALL OR MESSAGE, OR ANY INABILITY TO REACH EMERGENCY SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE APP WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold us and our officers, employees, and agents harmless from any claims, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your use or misuse of the App; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party; or (d) content you transmit through the App.

16. Changes to the App and These Terms

We may modify, suspend, or discontinue the App or any feature of it at any time. We may also update these Terms from time to time; if we make material changes, we will notify you by posting the updated Terms in the App and updating the "Last updated" date shown alongside them, and, where required by law or by Apple's guidelines, provide additional notice. Your continued use of the App after changes take effect constitutes acceptance of the revised Terms.

17. Governing Law and Disputes

These Terms are governed by the laws applicable in your country or region of residence, to the extent such laws grant you non-waivable consumer protections; otherwise, to the fullest extent permitted, these Terms are governed by generally applicable principles of contract law without regard to conflict-of-law rules. If you have a dispute with us, please contact us first at support@getotro.app so we can try to resolve it informally.

18. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign them without restriction. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App.

19. Apple-Specific Terms

You acknowledge that these Terms are between you and Otro only, not with Apple. Apple is not responsible for the App or its content. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Apple is a third-party beneficiary of these Terms and, upon your acceptance of these Terms, will have the right to enforce them against you.

20. Contact

Questions about these Terms can be sent to support@getotro.app.